Frequently Asked Questions

Welcome to the FAQ page, where we hope to answer many of the questions we are most commonly asked. Please see below to find out if your question is already here and, if not, please email us from the main page so that we may answer your questions as soon as possible.

How do you know where the burners are?

Our system is designed with a noise locator, or a device that emits a beeping sound that starts when you turn on your unit and audibly designates the burner you want to use.  The beeping will stop when your pan connects with the cooktop surface.

However, there are other options you can work out with your dealer in order to locate the burner. For example, you may have them etch a spot for each burner, or simply ask them to place a sticker there until you have the feeling for where the burner is.

What materials can I use with Invisacook?

We recommend two materials be used with Invisacook: the all-natural stone granite and the ultra-compact porcelain material (Dekton, Sapienstone, Geoluxe, Neolith, Lapertec ect….)

Do I need to have special cookware?

Yes, you do need to have special cookware.  This is an induction cooking unit, so you will need to have induction friendly pans comprised of a 52-tensile strength metal or better. The pan should also show the following induction symbol:

Is there anything special I need to do with my induction cookware for it to be used on my countertop?

Yes. We include sets of adhesive pan risers that come with your unit. These risers are designed to raise your pan from your countertop in order to:

1. Prevent the loud noise of pans hitting your top.
2. Prevent scratches from blemishing your countertop.
3. Keep your pan’s metal from touching your countertop directly, which helps keep your countertop stay cooler, longer.

Click here for a video on how to install your pan risers to your induction cookware set.

Can I order this product directly and install it myself?

No, you can not install it yourself, as it needs to be installed by a certified dealer. Additionally, it is not a plug-and-play type of unit. However, if you do not have a dealer in your area to install it for you, our corporate team can work with you and your fabricator to make it work.

Is there any special cleaning that needs to be done to the countertop where the unit is?

We suggest you perform the proper care as recommended by the stone fabricator, as well according to the countertop manufacturer recommendations.

For granite, we recommend you use the re-sealer every couple of months at the cooktop location.

Does the unit need to have any special electrical requirements?

Yes. You will need to have a 220v receptacle for the 4-burner unit and a 110v receptacle for the 1- and 2-burner units. All units are plugged in and none are to be hardwired.

Can the unit be used wirelessly?

Yes. With the Tuya App, you can wirelessly use the cooktop from a remote location.

Click here to access the video on how to install the Tuya app and connect it to your unit.

Why is it that when I have one burner at full power and I turn on another burner, my first burner lowers its number?

This is the result of the burners sharing power. With multiple burners on, the unit will automatically attempt to work as efficiently as possible. That being said, there is no need to worry — your burners are still receiving adequate levels of power in order to maintain efficient cooking temperatures.

Does the countertop surface get hot when you are cooking?

Yes. The surface will get warmer and warmer over time as you cook, eventually becoming hot to the touch. For your standard short cooking time, the surface will not get that hot. However, once you have surpassed about 10 minutes’ worth of cooking time, the surface will be hot and you should exercise caution around the area in use.