Welcome to the FAQ page, where we hope to answer many of the questions we are most commonly asked. Please see below to find out if your question is already here and, if not, please email us from the main page so that we may answer your questions as soon as possible.
Our system is designed with a noise locator, or a device that emits a beeping sound that starts when you turn on your unit and audibly designates the burner you want to use. The beeping will stop when your pan connects with the cooktop surface.
However, there are other options you can work out with your dealer in order to locate the burner. For example, you may have them etch a spot for each burner, or simply ask them to place a sticker there until you have the feeling for where the burner is.
We recommend two materials be used with Invisacook: the all-natural stone granite and the ultra-compact porcelain material (Dekton, Sapienstone, Geoluxe, Neolith, Lapertec ect….)
Yes, you do need to have special cookware. This is an induction cooking unit, so you will need to have induction friendly pans comprised of a 52-tensile strength metal or better. The pan should also show the following induction symbol:
Yes. We include sets of adhesive pan risers that come with your unit. These risers are designed to raise your pan from your countertop in order to:
1. Prevent the loud noise of pans hitting your top.
2. Prevent scratches from blemishing your countertop.
3. Keep your pan’s metal from touching your countertop directly, which helps keep your countertop stay cooler, longer.
No, you can not install it yourself, as it needs to be installed by a certified dealer. Additionally, it is not a plug-and-play type of unit. However, if you do not have a dealer in your area to install it for you, our corporate team can work with you and your fabricator to make it work.
We suggest you perform the proper care as recommended by the stone fabricator, as well according to the countertop manufacturer recommendations.
For granite, we recommend you use the re-sealer every couple of months at the cooktop location.
Yes. You will need to have a 220v receptacle for the 4-burner unit and a 110v receptacle for the 1- and 2-burner units. All units are plugged in and none are to be hardwired.
This is the result of the burners sharing power. With multiple burners on, the unit will automatically attempt to work as efficiently as possible. That being said, there is no need to worry — your burners are still receiving adequate levels of power in order to maintain efficient cooking temperatures.
Yes. The surface will get warmer and warmer over time as you cook, eventually becoming hot to the touch. For your standard short cooking time, the surface will not get that hot. However, once you have surpassed about 10 minutes’ worth of cooking time, the surface will be hot and you should exercise caution around the area in use.